English
Who operates FernPass
FernPass is operated by Elavora Limited, trading as Memi Digital ("Memi Digital", "we", "us", or "our"). FernPass is an independent study aid and is not an NZTA product or endorsed by NZTA.
Information processed by the app
The current release does not require a user account. Study information, such as practice answers, scores, progress, language, vehicle selection, and display preferences, may be stored locally on your device so that app features work as expected. This locally stored study information is not sent to Memi Digital merely because you use the app. It may be removed if you clear the app's data or uninstall the app, subject to your device and backup settings.
FernPass uses Google Mobile Ads. When Google advertising services operate, Google and its advertising partners may process information such as device and app information, an IP address and general location derived from it, advertising identifiers where permitted, interactions with ads, diagnostic information, and consent signals. The exact information processed depends on your device, region, settings, consent choices, and Google's services. These items are processed by Google or its partners and are not necessarily all received directly by Memi Digital.
Advertising and consent
The current release uses banner and interstitial advertising supplied through Google Mobile Ads. It does not use app-open advertising. FernPass is configured to use Google's User Messaging Platform (UMP). Where an applicable privacy message has been published and is required for your region, UMP will request and store your advertising consent choices. The app requests ads only when its consent gate reports that ads may be requested.
Where UMP requires a privacy-options entry, you can revisit your advertising privacy options from the app's "Me" or settings area. Your available choices may vary by region. For details about Google's handling of information, see the Google Privacy Policy and Google's information about how AdMob uses data.
Support communications
If you email us, we receive the information you choose to provide, such as your email address, message, app version, device model, Android version, language, screenshots, and diagnostic details. We use support communications to respond to you, investigate and resolve issues, protect FernPass and its users, maintain appropriate records, handle disputes, and meet legal obligations. Please do not send passwords, payment details, identity documents, or other sensitive personal information.
Data retention and security
Locally stored study information remains on your device until it is deleted through your device's app settings or by uninstalling FernPass, subject to device backup behaviour. We retain support communications only for as long as reasonably needed for support, security, record-keeping, dispute handling, and legal compliance. Google applies its own retention practices to information it processes under its policies.
We use reasonable administrative and technical measures to protect information under our control. No electronic storage or transmission method is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can use available UMP advertising privacy options, adjust relevant device privacy or advertising settings, clear FernPass app data, uninstall the app, or choose what information to include in a support request. Depending on where you live, you may have rights to request access to or correction of personal information held by Memi Digital, and other rights provided by applicable law. To make a request, contact us at the address below. You may also manage Google's use of information through the privacy controls offered by Google and your device.
Children
FernPass is designed for New Zealand road-code learners across supported licence Classes 1, 2, 3–5, and 6, and is not directed to children under 13. We do not knowingly ask children under 13 to provide personal information to Memi Digital. If you believe a child has sent us personal information through support, please contact us so we can review and take appropriate action.
Changes to this policy
We may update this policy when FernPass, our service providers, or legal requirements change. We will post the updated policy on this page and revise the effective date. Material changes may also be communicated in the app or through another appropriate channel.
Contact
For privacy questions or requests, contact Elavora Limited trading as Memi Digital at info@memidigital.com.